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Ensuring a smooth and transparent process with Bobs Oriental Rugs policy

Why we have a policy: the importance of clear communication and fairness

At Bobs Oriental Rugs, we believe that using a clear and fair policy is essential for ensuring the satisfaction and happiness of our customers. Our policy is designed to provide clear guidelines for how we conduct business and interact with our customers, and it helps to ensure that everyone is treated equally and with respect.

By using a policy and explaining it to our customers, we are able to establish a level of trust and understanding that is crucial for building strong, lasting relationships. It also helps to prevent misunderstandings and ensures that our customers are aware of their rights and responsibilities when working with us.

Overall, using a policy is an important part of our commitment to providing excellent customer service and ensuring that our customers are treated with the respect and fairness they deserve. It is just one of the many ways that we strive to make our customers' experience with us as positive and enjoyable as possible.

Our Pick-Up And Delivery Policy 

At Bobs Oriental Rugs, we have a policy in place to ensure that our pick-up and delivery services run smoothly and efficiently for our customers. Our policy includes the following details:

  • Pick-up and delivery services are free in the Charlotte NC area for orders of $180 or more, within a 5 mile radius of our location.

  • For orders less than $180 or for customers outside of the 5 mile radius, there may be a pick-up and delivery fee depending on the specifics of your order.

  • In order to ensure that we can provide the best possible service, it is important that you provide us with the size of all rugs due for service when booking an appointment.

  • If you have any special requests, please contact us in advance to discuss them.

  • Please note that when you book an appointment, it will be for a 2 hour window. For example, if you book an appointment at 10 am, our team will be at your location between 10 am and 12 pm.

Overall, our policy is designed to provide the best possible service to our customers while also ensuring that our operations run smoothly and efficiently. We appreciate your understanding and cooperation with these guidelines.

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