Everything You’ve Asked Us – Answered
Q: Do I need an appointment to drop off my rug?
A: No appointment needed. You’re welcome to drop off your rug anytime during business hours — Monday through Saturday, 9 AM to 5 PM.
Q: Do you offer pickup and delivery?
A: Yes. We offer pickup and delivery throughout Charlotte and surrounding areas. Just call or text us at 704-905-3200 to schedule a time.
Q: How often should I have my rug cleaned?
A: We recommend professional cleaning every 2 to 3 years for most rugs, depending on traffic, pets, and placement. Rugs in high-use areas may need more frequent care.
Q: Do you hand clean rugs or use machines?
A: We hand clean every rug individually—no machines, no batch washing. This protects the structure, fibers, and dyes of your rug.
Q: Can you remove pet urine and odor?
A: Yes. We flush rugs by hand using water-based methods with no harsh chemicals. This process removes urine, bacteria, and odor completely—far beyond what surface cleaning or deodorizing sprays can do.
Q: Do you repair rugs? What kind of repairs do you do?
A: Absolutely. We repair fringe, secure edges, reweave damaged areas, fix holes, patch worn spots, and restore rug structure using time-tested techniques. All work is done by hand.
Q: How much does cleaning or repair cost?
A: Pricing depends on the size, type, and condition of the rug. We’re happy to provide a quote when you bring your rug in or send us a few photos by text.
Q: Can you clean silk, antique, or delicate rugs?
A: Yes. We specialize in handmade and delicate rugs, including silk, antique, and tribal pieces. These are cleaned with extra care using gentle, fiber-safe methods.
Q: Do you provide rug pads?
A: Yes. We offer high-quality felt and rubber rug pads, cut to fit your rug precisely. Pads help reduce wear, protect your floors, and keep rugs in place.
Q: How long does cleaning or repair take?
A: Most cleanings take about 7–10 days. Repairs vary based on complexity. We’ll give you a clear timeline when you drop off or schedule a pickup.
Q: What happens if my rug has moth damage?
A: We’ll inspect the rug and recommend a cleaning and repair plan. We can also moth-treat the rug to prevent future damage.
Q: What types of rugs do you clean?
A: We clean all types: hand-knotted, tufted, machine-made, Persian, Turkish, tribal, wool, silk, synthetic, and more.
Still have a question?
If you don’t see your question listed here, feel free to call, text, or email us anytime. We’re happy to help.
📞 704-905-3200
✉️ support@bobsorientalrugs.com
Or just stop by during business hours—Monday through Saturday, 9 AM to 5 PM.
