Emergency Rug Care Hotline

When Something Happens to Your Rug — We’re Here

Accidents don’t happen on a schedule. That’s why we offer an easy, no-stress way to reach us if something happens to your rug — day or night.

Whether it’s a spill, a pet accident, or water damage, you can text us anytime — even after hours — and we’ll respond as soon as we’re back open.

What We Can Help With

Wine or drink spills

Accidents happen fast. If wine, coffee, or other drinks spill on your rug, the sooner you contact us, the better the chances we can remove the stain completely and prevent long-term damage.

Pet accidents or stains

Pet accidents can soak into your rug and padding, causing stains and odors that are tough to remove at home. Let us take care of it the right way, so your rug and your home stay clean.

Flooding or water damage

Water can ruin a rug if it’s left untreated — especially with handmade and antique pieces. If your rug has been exposed to water, we’ll help dry it properly and check for hidden damage.

Emergency pick-up for valuable rugs needing immediate attention

If your rug has been damaged and needs urgent care, we can schedule a fast pick-up to bring it to our shop for proper cleaning, drying, or repairs.

Questions about how to safely handle a rug situation at home

Not sure what to do? Whether it’s a spill, pet mess, or something else, you can text us anytime with questions. We’ll guide you on the safest way to handle the situation until we can assist.

Moth damage or early signs of pest activity

Moths and other pests can quietly destroy a rug from the inside out. If you see bare patches, small holes, or signs of webbing, contact us right away. The sooner we act, the more we can save.

Here’s How It Works

You send us a text — anytime
We’ll review your message and get back to you as soon as we can
If it’s during business hours, we’ll respond right away
If we’re closed, we’ll check your message first thing when we reopen
If needed, we’ll schedule a pick-up or walk you through how to protect your rug in the meantime

Trusted by Over 500+ Charlotte Families

We’ve cleaned 9,000+ rugs, from delicate silk pieces to decades-old antique rugs. Our Google reviews speak for themselves— over 500+ 5-star reviews from people who’ve seen our work firsthand.